Implementation Specialist

Cebu City, Cebu, Philippines

Full Time

DrCatalyst

Mid Level

Position Overview:

The Implementation Specialist is responsible for the successful transition of new clients,

coordinating all necessary activities from project initiation to go-live and post-implementation

support.

Work Schedule and Arrangement: 8:00 AM- 5:00 PM EST, Remote/Onsite

Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

Key Responsibilities:

Synthesize Intake
Coordinate with Sales to review call notes and aggregate project details.

Client Intros

Lead kick-off calls to gather requirements and establish availability.

Meeting Planning

Organize and set up recurring weekly project meetings.

Internal Setup

Proficient with Google Space/Drive for team onboarding (Managers, Mentors, Billers).

Communication

Dispatch biller details, access checklists, and schedules via internal correspondence.

Detail-Oriented

Secure all necessary information and system access requirements.

Project Support

Attend weekly meetings through go-live to resolve access or communication gaps.

Technical Coordination

Partner with IT for EMR/EHR setup; follow up with clients for pending credentials.

Go-Live Planning

Establish launch dates and initiate project commencement with the team.

Documentation

Ensure SOPs, recordings, and worksheets are organized in shared drives.

AM Coordination

Provide background info to Account Managers for post-implementation handoff.

Reporting

Deliver weekly progress updates to leadership; ensure team responsiveness to emails.

Generate monthly reports detailing the volume of successful project go-lives.

Web Portals

Assist internal teams with client web portal registration as needed.

Productivity

Ensure timely delivery of daily or weekly productivity reports to clients.

CRM Management

Log live projects into CRM and other applicable tracking tools.

Credentials

Maintain and verify that all current login credentials are updated in master sheets.

Post-Launch Monitoring

Monitor notes/recordings post-implementation to identify re-engagement needs.

Requirements:

Proven expertise in project coordination, from initiation through go-live transition.
Experience in Healthcare BPO is a must.
Exceptional communication and client-facing leadership capabilities.
Proficiency in Google Workspace (Docs, Drive, Sheets) for documentation and team onboarding.
A meticulous attention to detail and strong organizational ability for managing sensitive
credentials and documents.
Experience with client management systems (CRM) and project tracking tools.
Technical aptitude to coordinate EMR/EHR setup and help troubleshoot access issues.
A focus on metrics, including generating and interpreting weekly/monthly productivity and project status reports.

Salary and monetary benefits (in PHP):

Monthly rate of 50,000php
New hire bonus of 5,000php
Risk allowance of 2,000php (if onsite)

Perks and other benefits:

Paid Training Period
All national Philippines and USA holidays are observed
Paid time off—public holidays, vacation, and personal time off
Robust and effective Government Benefits Administration
Lactation breaks (for breastfeeding moms)
Discounted optical services with our partner clinic
Free lunch/dinner and unlimited coffee and ice cream daily (for onsite employees)
Free Health insurance with one (1) free dependent
Free Life insurance
Free Accident insurance
Relocation allowance for new hires (from outside Cebu)
Company-sponsored outings
Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)

Our Recruitment Process:

Candidate Application Form
General Assessment & Video Interview
Follow up Phone Screening
Technical Interview
Reference Check
Job Offer
Training

Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower.

PRO TIP: prepare for that interview and impress the hiring managers!

For more information about our company, visit our website: www.medspecialized.com

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Full Legal Name (First Name, Middle Name, Last Name)*

Complete Residential Address (Including Unit Number, Building, Street Name, Barangay, City)*

Marital Status*

Date of Birth*

Shift Preferences

Please take note of the designated shift for the role you’re applying for. If your preferred shift doesn’t align with this schedule, we’ll move your profile to our candidate pool and get in touch should opportunities matching your preferred shift open up in the future. **

Pronouns*

Are you looking for a part-time or full-time position? Kindly note that this role is for full-time employment. If you’re only available for part-time work, we’ll place your profile in our candidate pool and reach out should any part-time opportunities become available in the future.*

Do you have experience working in a Healthcare BPO environment, specifically handling client onboarding, project implementation, or go-live coordination? Please briefly describe your role and responsibilities.*

Have you managed projects from initiation to go-live (including scheduling, coordination, tracking progress, and client updates)?*

Which of the following tools have you used in a professional setting? (Select all that apply)*

Are you based from the Philippines?*

Are you open to occasional overtime, weekend and/or holiday shifts if required for the role?*

Are you open to being reprofiled if required by the organization, even if it's not the one you initially applied for?*

What is your expected salary?
If your expected salary is beyond our current job openings, we’ll keep your profile in our candidate pool and reach out when a position that fits your expected salary becomes available. **

What time of day is most convenient for a recruiter to contact you for a brief call?*

Do you have a disability or medical condition that we should be aware of to provide accommodations or support during the application process?*

I certify that the information provided is accurate to the best of my knowledge.*

I hereby agree to MedSpecialized, Inc. collecting and utilizing my personal information solely for the purpose of processing my application.*

Human Check*

Submit Application

Achieve career growth and maintain work-life balance in a casual workplace that encourages smart work, nurtures creativity, and welcomes diversity.

Implementation Specialist

Apply for this position