MedSpecialized, Inc

EHR Support Specialist

Meditab - Cebu City, Cebu, Philippines - Full Time

 

Position Overview:

As an EHR (Electronic Health Record) Implementation Specialist, you will play a vital role in ensuring the successful adoption and integration of electronic health record systems for healthcare providers. 

​

Work Schedule and Arrangement: 10:00 PM - 7:00 AM, Onsite

 

Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

 

Key Responsibilities:

  • Assist clients with their EHR/EMR concerns and provide clear, helpful solutions.
  • Handle client interactions professionally, patiently, and courteously.
  • Troubleshoot basic system or workflow concerns and provide appropriate workarounds when possible.
  • Research, document, and escalate unresolved issues to the appropriate team or level of support.
  • Build positive relationships with clients and ensure a good customer experience.
  • Stay updated on the EHR system, new features, and processes to provide accurate support.
 

Requirements:

  • Bachelor's degree or equivalent college degree, preferably in a medical or healthcare-related course.
  • Strong verbal and written communication skills.
  • Good analytical and problem-solving skills.
  • Positive attitude and professional approach when dealing with clients.
  • Strong interpersonal skills and the ability to build positive client relationships.
  • Fast learner who can quickly understand and apply new systems, processes, and information.
  • Ability to remain calm, patient, and professional when handling difficult client situations.
  • Willingness and ability to commit to the role for at least two (2) years.
  • Previous experience handling calls, customer interactions, or training is an advantage but not required.
 

Salary and monetary benefits (in PHP):

  • Monthly salary of 23,250php
  • New hire bonus of 5,000php
  • Risk allowance of 2,000php
 

Perks and other benefits:

  • Paid Training Period
  • All national Philippines and USA holidays are observed
  • Paid time off—public holidays, vacation, and personal time off
  • Robust and effective Government Benefits Administration
  • Lactation breaks (for breastfeeding moms)
  • Discounted optical services with our partner clinic
  • Free lunch/dinner and unlimited coffee and ice cream daily (for onsite employees)
  • Free Health insurance with one (1) free dependent
  • Free Life insurance
  • Free Accident insurance
  • Relocation allowance for new hires (from outside Cebu)
  • Company-sponsored outings
  • Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
  • International travel opportunities (India and US office)
 

Our Recruitment Process:

  1. Candidate Application Form
  2. General Assessment 
  3. Phone Screening
  4. Technical Interview
  5. Reference Check
  6. Job Offer
  7. Training
 

Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower. 

 

PRO TIP: prepare for that interview and impress the hiring managers!

 

For more information about our company, visit our website: www.medspecialized.com

Apply: EHR Support Specialist
* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Full Legal Name (First Name, Middle Name, Last Name)*
Complete Residential Address (Including Unit Number, Building, Street Name, Barangay, City)*
Marital Status*
Date of Birth*
Pronouns*
Where did you learn about this hiring?*
Are you based from the Philippines?*
Shift Preferences

Please take note of the designated shift for the role you’re applying for. If your preferred shift doesn’t align with this schedule, we’ll move your profile to our candidate pool and get in touch should opportunities matching your preferred shift open up in the future. **
Are you looking for a part-time or full-time position? Kindly note that this role is for full-time employment. If you’re only available for part-time work, we’ll place your profile in our candidate pool and reach out should any part-time opportunities become available in the future.*
Are you confident communicating in English, both verbally and in writing, especially when assisting clients and explaining solutions?*
We are currently located in Cebu, IT Park and we require applicants to report onsite. Will you be able to work in an onsite setup?*
Are you open to occasional overtime, weekend and/or holiday shifts if required for the role?*
Are you open to being reprofiled if required by the organization, even if it's not the one you initially applied for?*
What is your expected salary?
If your expected salary is beyond our current job openings, we’ll keep your profile in our candidate pool and reach out when a position that fits your expected salary becomes available. **
What time of day is most convenient for a recruiter to contact you for a brief call?*
Do you have a disability or medical condition that we should be aware of to provide accommodations or support during the application process?*
Which government numbers do you have?*
I certify that the information provided is accurate to the best of my knowledge.*
I hereby agree to MedSpecialized, Inc. collecting and utilizing my personal information solely for the purpose of processing my application.*
Human Check*