EHR Support Specialist

United States

Full Time

Meditab

Entry Level

Position Overview:

As an EHR (Electronic Health Record) Implementation Specialist, you will play a vital role in ensuring the successful adoption and integration of electronic health record systems for healthcare providers.

Work Schedule and Arrangement: 10:00 PM - 7:00 AM, Onsite

Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

Key Responsibilities:

Assist clients with their EHR/EMR concerns and provide clear, helpful solutions.
Handle client interactions professionally, patiently, and courteously.
Troubleshoot basic system or workflow concerns and provide appropriate workarounds when possible.
Research, document, and escalate unresolved issues to the appropriate team or level of support.
Build positive relationships with clients and ensure a good customer experience.
Stay updated on the EHR system, new features, and processes to provide accurate support.

Requirements:

Bachelor's degree or equivalent college degree, preferably in a medical or healthcare-related course.
Strong verbal and written communication skills.
Good analytical and problem-solving skills.
Positive attitude and professional approach when dealing with clients.
Strong interpersonal skills and the ability to build positive client relationships.
Fast learner who can quickly understand and apply new systems, processes, and information.
Ability to remain calm, patient, and professional when handling difficult client situations.
Willingness and ability to commit to the role for at least two (2) years.
Previous experience handling calls, customer interactions, or training is an advantage but not required.

Salary and monetary benefits (in PHP):

Monthly salary of 23,250php
New hire bonus of 5,000php
Risk allowance of 2,000php

Perks and other benefits:

Paid Training Period
All national Philippines and USA holidays are observed
Paid time off—public holidays, vacation, and personal time off
Robust and effective Government Benefits Administration
Lactation breaks (for breastfeeding moms)
Discounted optical services with our partner clinic
Free lunch/dinner and unlimited coffee and ice cream daily (for onsite employees)
Free Health insurance with one (1) free dependent
Free Life insurance
Free Accident insurance
Relocation allowance for new hires (from outside Cebu)
Company-sponsored outings
Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
International travel opportunities (India and US office)

Our Recruitment Process:

Candidate Application Form
General Assessment
Phone Screening
Technical Interview
Reference Check
Job Offer
Training

Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower.

PRO TIP: prepare for that interview and impress the hiring managers!

For more information about our company, visit our website: www.medspecialized.com

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Please take note of the designated shift for the role you’re applying for. If your preferred shift doesn’t align with this schedule, we’ll move your profile to our candidate pool and get in touch should opportunities matching your preferred shift open up in the future. **

Are you looking for a part-time or full-time position? Kindly note that this role is for full-time employment. If you’re only available for part-time work, we’ll place your profile in our candidate pool and reach out should any part-time opportunities become available in the future.*

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We are currently located in Cebu, IT Park and we require applicants to report onsite. Will you be able to work in an onsite setup?*

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If your expected salary is beyond our current job openings, we’ll keep your profile in our candidate pool and reach out when a position that fits your expected salary becomes available. **

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Achieve career growth and maintain work-life balance in a casual workplace that encourages smart work, nurtures creativity, and welcomes diversity.

EHR Support Specialist

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