Patient Portal Implementation Specialist

Cebu City, Cebu, Philippines

Full Time

Meditab

Entry Level

Position Overview:

As a Patient Portal Specialist, you will support clients in implementing and maximizing the use of the IMSCare Patient Portal. You will train clients, configure portal features and webforms, provide ongoing product support, and work with internal teams to help improve the overall client and user experience.

Work Schedule and Arrangement: 9:00 PM- 6:00 AM, Onsite

Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

Key Responsibilities:

Patient Portal Implementation & Configuration

Implement and configure the preferred Patient Portal based on client requirements.
Customize webforms and Quick Note features to meet client workflow needs.
Ensure portal configurations are properly aligned with client requirements and processes.

Client Training & Support

Train clients on the effective use of IMSCare and its Patient Portal features.
Provide ongoing product support and guidance to clients, addressing questions and technical concerns.
Assist clients in understanding and maximizing the functionality of the Patient Portal.

Product Support & Improvement

Create and manage cases/IERs to document issues, requests, and opportunities for product improvement.
Coordinate with relevant internal teams to address client concerns and support timely resolution.
Identify recurring client issues and provide feedback that can contribute to product and process improvements.

Requirements:

At least college level.
Strong knowledge and experience with IMSCare.
Previous experience as a Patient Portal Specialist or in a similar IMSCare-focused role is highly preferred.
Experience implementing and supporting Patient Portal solutions.
Strong client-facing and communication skills.
Ability to train clients and explain product features clearly and effectively.
Strong problem-solving and troubleshooting skills.
Ability to work independently and manage client concerns with minimal supervision.
Strong attention to detail when configuring portals, webforms, and other product features.

Salary and monetary benefits (in PHP):

Monthly salary of 22,000php - 23,000php
New hire bonus of 5,000php

Perks and other benefits:

Paid Training Period
All national Philippines and USA holidays are observed
Paid time off—public holidays, vacation, and personal time off
Robust and effective Government Benefits Administration
Lactation breaks (for breastfeeding moms)
Discounted optical services with our partner clinic
Free lunch/dinner and unlimited coffee and ice cream daily (for onsite employees)
Free Health insurance with one (1) free dependent
Free Life insurance
Free Accident insurance
Relocation allowance for new hires (from outside Cebu)
Company-sponsored outings
Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)

Our Recruitment Process:

Candidate Application Form
General Assessment
Follow up Phone Screening
Technical Interview
Reference Check and Job Offer
Onboarding
Training

Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower.

PRO TIP: prepare for that interview and impress the hiring managers!

For more information about our company, visit our website: www.medspecialized.com

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Please take note of the designated shift for the role you’re applying for. If your preferred shift doesn’t align with this schedule, we’ll move your profile to our candidate pool and get in touch should opportunities matching your preferred shift open up in the future. **

Are you looking for a part-time or full-time position? Kindly note that this role is for full-time employment. If you’re only available for part-time work, we’ll place your profile in our candidate pool and reach out should any part-time opportunities become available in the future.*

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Achieve career growth and maintain work-life balance in a casual workplace that encourages smart work, nurtures creativity, and welcomes diversity.

Patient Portal Implementation Specialist

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