Medical Virtual Assistant

Remote

Full Time

RCGC

Mid Level

Position Overview:

As a Medical Virtual Assistant, you will serve as a key operational support in managing patient coordination, provider scheduling, and backend healthcare processes. This role requires a high level of accuracy, accountability, and adherence to strict service level agreements (SLAs) to ensure seamless daily operations.

Work Schedule and Arrangement: Nightshift

Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

Key Responsibilities:

Patient and Provider Coordination

Manage complex scheduling and coordinate patient care workflows
Handle patient intake communications professionally and efficiently

EHR Management

Maintain and update Electronic Health Records (EHR) with a high level of accuracy
Ensure all documentation is complete, compliant, and prepared ahead of appointments

Backend Operations and SLA Management

Execute daily administrative workflows in alignment with defined SLAs
Support data entry, billing coordination, and administrative ticketing processes

Reporting and Process Adherence

Complete end-of-day reports and communication logs
Identify and escalate workflow bottlenecks to the appropriate teams

Insurance and Compliance Support

Assist with insurance verification and prior authorizations
Ensure all processes adhere to healthcare compliance standards (e.g., HIPAA or equivalent)

Requirements:

At least 2 years of experience as a Medical Virtual Assistant, Healthcare BPO Associate, or in a similar role
Strong knowledge of medical terminology, EHR systems, and healthcare compliance protocols
Excellent written and verbal English communication skills
Strong time management and multitasking abilities in a fast-paced environment
Highly detail-oriented with strong organizational skills
Ability to work in a structured, KPI-driven environment
Experience handling high-volume healthcare accounts
Familiarity with performance metrics and SLA-driven operations
Previous experience in a lead or senior-level support role

Salary and monetary benefits (in PHP):

Monthly salary: 18,000 PHP – 32,000 PHP
Quarterly performance bonus: Up to 25,000 PHP

Perks and other benefits:

Paid Training Period
All national Philippines and USA holidays are observed
Paid time off—public holidays, vacation, and personal time off
Robust and effective Government Benefits Administration
Lactation breaks (for breastfeeding moms)
Discounted optical services with our partner clinic
Free lunch/dinner and unlimited coffee and ice cream daily (for onsite employees)
Free Health insurance with one (1) free dependent
Free Life insurance
Free Accident insurance
Relocation allowance for new hires (from outside Cebu)
Company-sponsored outings
Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)

Our Recruitment Process:

Candidate Application Form
General Assessment & Video Interview
Follow up Phone Screening
Technical Interview
Reference Check
Job Offer
Training

Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower.

PRO TIP: prepare for that interview and impress the hiring managers!

For more information about our company, visit our website: www.medspecialized.com

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Shift Preferences

Please take note of the designated shift for the role you’re applying for. If your preferred shift doesn’t align with this schedule, we’ll move your profile to our candidate pool and get in touch should opportunities matching your preferred shift open up in the future. **

Pronouns*

Are you looking for a part-time or full-time position? Kindly note that this role is for full-time employment. If you’re only available for part-time work, we’ll place your profile in our candidate pool and reach out should any part-time opportunities become available in the future.*

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How many years of experience do you have as a Medical Virtual Assistant, Healthcare BPO Associate, or in a similar healthcare support role?*

What best describes your experience with Medical Terminology, EHR systems, and Healthcare Compliance protocols?*

How would you rate your English communication skills (written and verbal) in a professional healthcare setting?*

Are you open to occasional overtime, weekend and/or holiday shifts if required for the role?*

Are you open to being reprofiled if required by the organization, even if it's not the one you initially applied for?*

What is your expected salary?
If your expected salary is beyond our current job openings, we’ll keep your profile in our candidate pool and reach out when a position that fits your expected salary becomes available. **

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Achieve career growth and maintain work-life balance in a casual workplace that encourages smart work, nurtures creativity, and welcomes diversity.

Medical Virtual Assistant

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